Hospitality CRM Solutions Pvt. Ltd [QMS] provides expertise, consulting, training and analysis of all facets of Quality and Guest Experience Management.
We work with all types of organizations and industries on what it will take to better serve their customers, guests, clients and employees by creating the most meaningful experiences.

We understand what skills and behaviors are essential to delivering exceptional customer service and are able to develop engaging strategies for executives and their teams to mobilize service initatives, standards and training that will lead to greater customer loyalty, employee retention, referrals, reviews and profitability.

We are passionate about helping our clients provide better service to their customers by providing the most up-do-date and relevant information and tools to improve operations and to exceed both customer and employee expectations.

The benefits of QMS are to:

• Prevent lost customers and lost revenue

• Improve consistency of service delivery

• Differentiate and enhance competitive advantage

• Secure guest retention with a unique “win-back” software tool and secure their “word-of-mouth” and loyalty

• Boost occupancy, rate and RevPAR compared to comp set

• Maximize revenue and profits

These tools satisfy not only the corporate need for information to control quality at multiple locations but also to empower and motivate local hotel management to: Do whatever it takes to deliver brand promise to the guests Comply with company’s standards of excellence

Connect:

Ph: +91 9717178379
Email: info@hcrm.in

Mon - Fri (10:00 AM - 5:00 PM)